SHIPPING POLICY

Blye is an auxiliary business name and trademark of Lumea Holding Oy, Business ID 3620276-3, c/o Boffice, Mikonkatu 8A, LH 611, 00100 Helsinki, Finland.

Last updated: 9 October 2026

This Shipping Policy explains where we ship Blye orders, how orders are processed, estimated delivery times and shipping costs, and what to do if there is a problem with your delivery.

This policy should be read together with our Terms of Service and Returns & Refunds Policy.

1. Where we ship

We deliver to the countries within the European Union that are shown as available at checkout. We are opening delivery countries in stages, so the list shown at checkout is always the current one.

We deliver only within the customs and VAT territory of the European Union. We do not currently deliver to territories outside it, such as the Åland Islands, or to countries outside the European Union.

We may be unable to ship a product to a particular destination where delivery is prohibited, restricted or impractical under applicable law or carrier requirements.

2. Order processing

Orders are normally processed and handed to the carrier within 1–2 business days after the order has been placed.

Orders placed on weekends or public holidays are normally processed on the next business day.

During periods of unusually high order volumes, promotions or other exceptional circumstances, processing may take longer. If there is a significant delay, we will inform you by email.

3. Delivery times and shipping costs

The delivery options, estimated delivery times and shipping costs available for your delivery country are shown at checkout before you place your order.

As a general guide, delivery normally takes 1–4 business days after dispatch within Finland and 3–8 business days after dispatch to other EU countries.

Delivery times are estimates and are not guaranteed delivery dates unless we have expressly agreed otherwise.

4. Delivery delays

We aim to deliver orders within the estimated delivery period shown at checkout. Unless otherwise agreed, orders are delivered no later than 30 days after the order was placed.

If delivery is delayed beyond the agreed or legally applicable delivery period, you may have rights under applicable consumer protection law, including the right to require delivery within an additional reasonable period and, in certain circumstances, the right to cancel the purchase.

Nothing in this Shipping Policy limits your statutory rights relating to delayed delivery.

5. VAT and customs

Prices include applicable VAT.

Because we deliver only within the customs and VAT territory of the European Union, no customs duties or import charges apply to your order.

6. Tracking

Where tracking is available, we will send you a tracking link by email after your order has been dispatched.

Tracking information may take some time to become available after the parcel has been handed to the carrier.

If tracking has not updated for 5 business days, please contact us at support@blyedaily.com and include your order number.

7. Lost, delayed or damaged deliveries

If your order appears to be lost, significantly delayed or damaged during delivery, contact us at support@blyedaily.com as soon as reasonably possible.

Please provide:

•       your order number;

•       your name;

•       a description of the issue; and

•       photographs of the parcel and products, where relevant.

We may contact the carrier to investigate the delivery. You are not required to make a claim against the carrier yourself.

Where the products have been lost or damaged before the risk has passed to you, we will provide the appropriate remedy in accordance with applicable consumer protection law.

Our investigation or any carrier claim does not limit your statutory rights.

If a parcel arrives visibly damaged, we recommend photographing the parcel before opening it and keeping the packaging until the matter has been resolved.

8. Incorrect or incomplete delivery address

Please check your delivery address carefully before placing your order.

If you contact us before your order has been dispatched, we will try to correct the address where reasonably possible.

Once an order has been dispatched, we cannot guarantee that the address can be changed or that the parcel can be redirected.

If a delivery fails because the customer provided an incorrect or incomplete address, we may charge reasonable additional delivery costs where permitted by applicable law.

Nothing in this section limits any statutory consumer rights you may have.

9. Failed delivery and uncollected parcels

If a parcel cannot be delivered or is returned to us because it was not collected, the address was incorrect, or another circumstance attributable to the customer prevented delivery, we will contact you.

If you still wish to receive the order, we may arrange a new delivery subject to any reasonable additional shipping costs permitted by applicable law.

If you no longer wish to receive the order, any refund will be handled in accordance with applicable consumer protection law and our Returns & Refunds Policy.

10. Contact

For questions about shipping or delivery, contact:

Lumea Holding Oy / Blye

c/o Boffice

Mikonkatu 8A, LH 611

00100 Helsinki

Finland

Email: support@blyedaily.com